BPO firm puts up 3rd site in CdO

By RUEL PELONE,Online editor

BUSINESS process outsourcing (BPO) firm Hinduja Global Solutions Ltd. (HGSL) is eyeing to open its third site outside Metro Manila this year, probably in Cagayan de Oro City.
Other locations being considered by the company are Clark, Tarlac, Batangas, Cavite, Laguna, Cebu, Iloilo, Dumaguete City, or Cagayan de Oro City, said Partha de Sarkar, HGSL Global chief executive.
De Sarkar said the planned facility would likely have a maximum capacity of up to 1,000 seats.
The executive said HGSL, an Indian company, does not view the Philippines as a competitor but rather a country where the firm can expand its operations.
“There is a preference for Philippine-based voice services among clients. We’re seizing opportunities here,” he said.
HGSL currently has two centers in Quezon City with a total capacity of about 3,000 seats. The company currently employs 2,300 people and has already invested about $35 million since it began operations as then HTMT Philippines in 2004.
On Friday, the BPO firm inaugurated its newest site in Eastwood Cyberpark. The 3,522-square meter facility, worth $2.5 million, has a capacity of 1,000 seats. De Sarkar said this new facility is already 70-percent full and it may reach its full capacity of about 1,100 this year.
This site would service voice accounts with insurance and telecommunications firms.
HGSL has about 80 clients and employs about 14,000 globally in its 23 centers in India, the Philippines, Canada, Mauritius, Europe and the US.