Exec hails crafting of Misor citizen’s charter

ASSISTANT secretary Emeterio Genaro Jose S. Moreno of the Department of Interior and Local Government (DILG) on Thursday lauded the provincial government of Misamis Oriental for crafting its Citizen’s Charter, in pursuance to Republic Act no. 9485, better known as the Anti-Red Tape Act of 2007.
“Not all agencies of government and local government units have formulated their Citizen’s Charter. Misamis Oriental provincial government is among the few that have launched their Citizen’s Charter,” said Moreno during the simple rites to launch the Citizen’s Charter at the Capitol Kiosk in Cagayan de Oro.
The crafting of the Citizen’s Charter came after governor Oscar S. Moreno, older brother of the DILG assistant secretary, issued an executive order in November last year, creating a Citizen’s Charter Task Force that was headed by provincial administrator Patrick U. Gabutina.
For several days, members of the Citizen’s Charter Task Force examined the functions and focused on the basic services that every office in the provincial government is mandated to perform and deliver.
These were then compiled in one book that shall be known as the Citizen’s Charter of Misamis Oriental.
In his message, which form part of the book,
governor Oscar S. Moreno said: “Any effort, deliberately or unintentionally and for whatever reason, which results to one’s failure to efficiently and effectively deliver what is expected of him could affect the entire performance of the provincial government bureaucracy.”
Also, the regional director of the Civil Service Commission, Atty. Lourdes Clavite-Vidal, stated in her message that “the crafting of the Citizen’s Charter is only the beginning of the attainment of our vision” and that “the bigger challenge is in the adhering to the service standards contained in the said charter.”
In fact, DILG-10 regional director Loreto T. Bhagwani was even more specific when he succinctly wrote in his message that “with the Citizen’s Charter, the public is guided very clearly where to go, what to do and what to bring, to facilitate his request or transaction.”
Incidentally, the launch of the Citizen’s Charter was held when Misamis Oriental marked its 80th foundation anniversary as a province. URIEL C. QUILINGUING